Our mannequin heads also have white hair, which is perfectly normal, as they come from women in India who donate their hair to Chiva. These women have white hair just like us, which is why you'll certainly see some on our mannequin heads.
As our products are made by hand, the faces of our mannequin heads sometimes have a few small marks that can easily be removed with soap or nail polish remover !
You'll sometimes see little white flakes on the scalp of your mannequin head, but don't worry, these are just little specks of glue.
Sometimes the hair on your head is slightly sticky, in which case we've put too much conditioner on the hair. Don't hesitate to wash your mannequin head once to remove the excess product.
The hair on your mannequin heads may fall out gradually over time; this is completely normal.
It may happen that the head has visible problems when you unpack it (implantation, deformation, etc.). Send us an email to amandine@exalto-professionnel.fr with photos so that we can advise you as best we can.
Do not use your product (application of products, colour, hairspray, haircut, etc.) if you wish to return it.
How to get the most out of your mannequin head :
Before colouring or bleaching your mannequin head, test the technique on a strand of hair to make sure it is suitable for the hair.
Apply heat protector before using heat appliances.